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CONTACT US

CareCentrix is headquartered in Hartford, CT with locations throughout the United States. We look forward to hearing from you!

If you are a home care provider, please visit our Provider Portal for our most current information.

For general inquiries (patients, network providers, or other interested parties):

If you have questions about a specific health plan that works with CareCentrix, please call one of the health plan specific numbers below:

Home Health Services
Aetna - Florida 1-888-999-9641
Aetna - Georgia 1-888-999-9641
Beech Street 1-877-466-0164
Cigna / Great West 1-877-466-0164
Florida Blue 1-877-561-9910
Florida True Health 1-866-935-3491
Health Net 1-877-466-0164
Lovelace 1-866-721-6021
Sloans Lake (Cofinity) 1-877-466-0164

Sleep Services
Cigna / Great West 1-877-877-9899
Fallon Total Health 1-866-827-2469
MVP Healthcare 1-888-497-5337
Neighborhood Health Plan 1-866-827-5861
Tufts Health Plan 1-888-497-5337
West Virginia Public Employees Insurance Agency 1-888-497-5337

Please address written corporate inquiries to:
CareCentrix
20 Church Street
12th Floor
Hartford, CT 06103
Corporate Inquiries: 860-528-4038

Patients - please send paper bill payments or written inquiries to:
CareCentrix
National Billing Center
PO Box 277947
Atlanta, GA 30384-7947
Ph: 1-800-808-1902

To report suspected fraud, please call our Compliance Hotline at 877-848-8229, send an email to compliance@carecentrix.com, or send a letter to the following address:

CareCentrix
Attn: Special Investigations Unit
20 Church Street 1100A
Hartford, CT 06103